Exchange, Refund & Return Policy – Blumoon London

Last Updated: 01 Jan 2025
Website: https://blumoonlondon.com
Brand: Blumoon London
Email: blumoonfashion2000@gmail.com
Phone: +92 332 4492303

1. Overview

At Blumoon London, customer satisfaction is our priority.
This policy explains when and how you can request a return, exchange, or refund.

By placing an order on our website, you agree to the terms outlined below.

2. Eligibility for Returns

We accept returns only under the following condition:

✅ You may return the item within 3 days only if it arrives broken, damaged, or defective.

Returns will NOT be accepted for:

• Change of mind
• Wrong size selection by the customer
• Product disliked without any defect
• Normal wear and tear
• Clearance/sale items (unless damaged upon arrival)

3. Conditions for a Valid Return Claim

To qualify, you must:

1. Notify us within 3 days of receiving the product (via email or WhatsApp/call).
2. Provide clear photos or videos showing the damage/defect.
3. Ensure the item is unused, unworn, and in its original packaging, with tags attached.
4. Include the original receipt or order number.

If these conditions are not met, the return may be rejected.

4. Return Process

Step 1: Contact Us

Email us at blumoonfashion2000@gmail.com or WhatsApp/call at +92 332 4492303 within 3 days.

Step 2: Submit Evidence

Send photos/videos of the damaged item and packaging.

Step 3: Approval

Our team will review your claim within 24–48 hours.

Step 4: Pickup/Return

If approved, we will arrange courier pickup or provide instructions for sending the item back.

Step 5: Inspection

The item will be inspected upon arrival.
If confirmed damaged or defective, we will proceed with a replacement or refund.

5. Refunds

If approved, refunds will be issued in one of the following ways:

• Replacement Item (preferred, if stock is available)
• Store Credit
• Bank Transfer Refund (if the product cannot be replaced)

Refunds are processed within 3–7 working days after inspection approval.

6. Non-Refundable/Non-Returnable Items

• Items damaged due to customer misuse
• Used or worn items
• Items returned after 3 days
• Accessories (if applicable, unless defective)
• Sale/discounted items (unless damaged on arrival)
• Custom or special-order products

7. Exchange Policy

Exchanges are only offered if the product is:

• Damaged
• Defective
• Incorrect due to our mistake

Size or color exchanges are not available unless it was our error.

8. Shipping Costs

• If the item is confirmed defective/damaged, Blumoon London covers return shipping.
• If a return is requested but not approved, the customer must cover shipping charges.

9. Order Cancellations

• Orders can be cancelled before shipping by contacting customer support.
• Once shipped, the order cannot be cancelled and will follow the return policy.

10. Contact Information

For return and refund assistance:

Blumoon London
📧 Email: blumoonfashion2000@gmail.com
📞 Phone/WhatsApp: +92 332 4492303
🌐 Website: https://blumoonlondon.com